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Bigsalty privacy & cookie policy

Your privacy is extremely important to us as is providing you with GREAT service. You can find our updated privacy policy and cookie policy below.

Updated: 29th May 2018

Privacy policy

We do not store any of your financial details.

Our payment transactions are carried out using 128 bit SSL connection and your encrypted details are processed by your bank directly via a Paypal gateway or Stripe gateway depending on your choice.

The data we collect and why we collect it

Account details

Prior to purchase, we ask you for the following details: name, gender, date of birth, email, phone, address details. We have a legitimate interest to request this data to help fulfill your order and check you are legally entitled to the products you order should we sell age restricted products.

We store this data securely in our database. On checkout, your name,first line of billing address, city, postcode and country is transferred to the Paypal payment system to assist in a secure order fulfillment and provide fraud detection only. No other data is shared with anyone.

These account details are safely and securely stored with us to enable a faster checkout process for you future orders.

Newsletter signup

By signing up to our newsletter you consent to have your name and email stored within Mailchimp. We use the Mailchimp system to effectively manage our newsletter marketing lists and one of our team sends out newsletters through their system. Mailchimp are GDPR compliant and their privacy policy can be reviewed on their website. If you signup to our newsletter when creating account we also store your name and email on our web server along with your other account details.

Embedded content from other websites

Rarely, for product information purposes we may present videos in our product descriptions which behave in the same way as if you had visited the website of origin.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics records the following anonymous data from your usage: website browser, the pages you read, your device, IP address (anonymised), internet connection and your approximate location is inferred from the IP Address.

Data retention policy

We currently retain your data indefinitely to allow you to return in future and benefit from our faster checkout process.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

We take every reasonable step to make sure that your data is kept safe. Our systems are routinely patched and maintained with firewall software and scanned.

If you have any questions regarding this, please feel free to contact us at our contact page.

Cookie policy

We use cookies on our website to maintain basic website functionality and to be able to monitor site performance using Google Analytics. None of our cookies store personal or private data.

We use a login cookie to allow you to traverse through the website, which is needed to allow you to reach the checkout process.

We use a cookie as part of our cookie tool to remember whether you need to be presented with the cookie tool.

Google Analytics is used to track your progress through the website to help us understand how to improve our checkout flow and user experience, this uses the following first-party cookies:

Google Analytics sets the following cookies: (Cookie Name, Expiration Time, Description)
Cookie Name: _ga Expiration Time: 2 years Description: Used to distinguish users.
Cookie Name: _gid Expiration Time: 24 hours Description: Used to distinguish users.
Cookie Name: _gat Expiration Time: 1 minute Description: Used to throttle request rate.

We take your privacy seriously